Privacy Policy
This Privacy Policy explains how Planned Maintenance Ltd collects, uses and protects personal information when you use this website, contact our team or submit an enquiry about commercial maintenance, construction, civils, compliance or property support services.
A Straightforward Summary Of How We Use Data
We Collect What Is Needed
We collect enquiry and website information needed to respond, operate the site and run the business properly.
We Use Data For Clear Business Purposes
That includes answering enquiries, preparing quotes, managing work discussions and keeping suitable records.
We Respect Individual Rights
You can contact us to ask about your personal information and to exercise applicable privacy rights.
Privacy Policy For Planned Maintenance Ltd
Who We Are
Planned Maintenance Ltd provides commercial maintenance, construction, civils, compliance, property support and related services. For the purposes of data protection law, Planned Maintenance Ltd is the organisation responsible for deciding how personal information is used in connection with this website and the enquiries we receive through it.
What Personal Information We May Collect
Depending on how you use the website or contact us, we may collect personal information such as your name, company name, telephone number, site address, project address, email address when used in the future, and the contents of your enquiry or message. We may also collect technical website information such as IP address, browser type, device information, pages visited and website interaction data where this is enabled through hosting, security, analytics or cookie-based tools.
How We Collect Personal Information
We may collect personal information when you complete a contact form, request a quote, call our team, browse the website, or otherwise provide information to us in connection with a service enquiry or commercial project discussion.
Why We Use Personal Information
We use personal information to respond to enquiries, assess quote requests, communicate about projects or service requirements, manage client and supplier relationships, operate and improve the website, maintain security, prevent misuse, and keep appropriate business records.
Lawful Bases We Rely On
Depending on the context, we may rely on one or more lawful bases under UK data protection law. These may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, and our legitimate interests in operating, protecting and improving our business and responding to commercial enquiries. Where we rely on legitimate interests, we do so only where we believe our use of personal information is proportionate and does not override the rights and freedoms of the individual.
Special Category Data
We do not ask people to submit special category personal data through the website unless it is genuinely necessary. Please avoid sending sensitive personal information unless it is essential to your enquiry. If special category data is ever required in a specific context, we will handle it with additional care and only where an appropriate lawful basis and condition applies.
How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing commercial discussions, meeting legal, accounting, tax, insurance and record-keeping obligations, and resolving disputes where needed. If we do not proceed with a matter, enquiry information may still be retained for a reasonable period in case of follow-up, repeat contact, compliance requirements or to maintain an accurate business record.
Who We May Share Personal Information With
We may share personal information where reasonably necessary with trusted service providers and advisers who support the operation of our business and website. This may include website, hosting, IT, security, form handling, administrative, legal, accounting or professional support providers. We may also share information where required to comply with legal obligations or to establish, exercise or defend legal claims. We do not sell personal information.
International Transfers
Some website or software providers may process information outside the UK. Where relevant, we expect appropriate safeguards to be in place for any such transfers in line with applicable data protection requirements.
Cookies And Similar Technologies
This website may use cookies or similar technologies for security, functionality, performance and analytics purposes. Where cookies requiring consent are used, they should be managed through an appropriate cookie mechanism. More detail can be added to this page or to a dedicated cookie notice once the live website stack is finalised.
Website Analytics And Technical Data
We may collect limited technical information about visits to the website to help maintain security, understand website usage and improve performance. This may include IP address, browser type, referral source, pages viewed and general device information.
Your Rights
Depending on the circumstances, you may have rights in relation to your personal information. These may include the right to request access to your personal data, to request correction of inaccurate information, to request erasure, to request restriction of processing, to object to certain uses of your information, and in some cases to request data portability. Where processing is based on consent, you also have the right to withdraw that consent. These rights are subject to legal limitations and may not apply in every case.
How To Make A Privacy Request
If you want to ask about the personal information we hold, or you wish to exercise a relevant data protection right, please contact us using the website contact form or call us on +44 23 8081 1937.
Complaints
If you have concerns about how personal information is being handled, we would appreciate the opportunity to address the issue first. You also have the right to complain to the Information Commissioner’s Office if you believe your data has been used unlawfully or unfairly.
Third-Party Links
This website may include links to third-party websites. If you follow a link to another site, that site will have its own privacy practices and policies, and we are not responsible for how third parties use information once you leave this website.
Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website, platform or data transmission method can be guaranteed completely secure, so users should avoid sending unnecessary sensitive information through public web forms.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational or website changes. The latest version published on this page will apply.
Contact Planned Maintenance Ltd
For privacy-related questions, general enquiries or service discussions, please use our contact form or call +44 23 8081 1937.
Common Privacy Questions
Why Do You Collect Information Through The Website?
We collect information so we can respond to enquiries, discuss projects, provide quotes, run the website properly and maintain appropriate business records.
Do I Have To Provide Personal Information?
You do not have to provide personal information just to browse the site, although some technical data may still be collected automatically for security or performance purposes. If you want us to respond to an enquiry, we will need enough information to contact you and understand the requirement.
Do You Sell My Personal Information?
No. Planned Maintenance Ltd does not sell personal information.
How Can I Ask About The Information You Hold About Me?
You can use our contact form or call 023 8081 1937 to make a privacy-related request.
Do You Use Cookies?
The website may use cookies or similar technologies for functionality, performance, analytics or security.
Who Can I Complain To If I Am Unhappy?
You can raise the issue with us first, and you also have the right to complain to the Information Commissioner’s Office if you believe your personal information has been handled improperly.
Questions About Privacy Or Your Data?
Contact Us
Use the website contact form or call our team to raise your privacy query clearly and directly.
Explain Your Request
Tell us what information you need, what correction you want made, or what concern you would like reviewed.
We Review And Respond
We will review the request and respond in line with the circumstances and applicable data protection obligations.